This month’s NIH Research & Consulting (NIHR) Staff Feature is on Susan Cohen, Executive Director, Finance and Administration. Susan has been with NIHR for over 12 years. Susan brings a wealth of knowledge and expertise to improving our processes.

What do you enjoy most about working with NIH Research & Consulting team?

Even though the team is in different locations, we have fantastic synergy. We’re all friends and work extremely well together.

What do you like most about the NIHR culture?

Robin and Cindy are more than bosses, they’re like good friends. They care about us. They listen to suggestions. Everyone feels very comfortable working for them because of the warm culture they have created.

What do you think is your biggest business strength?

I will do whatever it takes to get the job done. I keep track of everything for every client, including all reports. I always look at what’s in the best interest of NIHR before making any new suggestions.

What are some successes or milestones you’ve achieved at NIH Research & Consulting?

I’ve integrated automation in internal tasks and payroll processes, saving a lot of time for everyone. I am dedicated to finding the best solutions for internal operations, such as our CRM database, server needs, file sharing systems, etc. I also created a paperless office when I came on board 12 years ago. Everything is online for the team. We love being green whenever possible!

“Every book has a spine that holds it all together and for NIH Research, that is Susan. After 12 years, we have so many accolades to bestow upon her! She runs NIHR with ease, grace and professionalism. Susan is respected by every person she has ever met. Her work ethic is amazing. She has taken NIHR into the 20th and 21st century respectively! It’s rare to find an employee that loves your company as their own and that is Susan. If you have a castle, you give Susan the keys and let her guard it.” – Robin Day, Managing Partner, NIH Research & Consulting

Share with us a fun fact about you!

I enjoy going to the gym, doing Pilates and I’m fascinated by holistic health.

Congratulations to Susan Cohen from all of her colleagues at NIH Research & Consulting on Staff Feature of the Month!